Urgent appointments
To request an urgent appointment for today or tomorrow (Monday to Friday):
- phone us on 0121 796 4111, Monday to Friday from 8.00am to 6.30pm
- visit the surgery and speak with a receptionist, Monday to Friday from 8.00am to 6.30pm
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Routine appointments
Appointments can be booked in advance. We also put appointments on the same day at 08:00am each morning. Once all appointments have been taken we will try to triage your call or you may wish to attend our hub. Patients are able to book appointments and order repeat medication on line, please speak to receptionist for further details.
To request a routine appointment in the next 7 days:
- phone us on 0121 796 4111, Monday to Friday from 8.00am to 6.30pm
- visit the surgery and speak with a receptionist, Monday to Friday from 8.00am to 6.30pm
- use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination
There are also appointments available at our hub weekdays and weekends.
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Video calls are for palliative care and housebound only.
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Cancelling or changing an appointment
Please inform us as soon as possible so that we can give your appointment to someone else
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- phone us on 0121 796 4111, Monday to Friday from 8:00am to 6.30pm
- reply CANCEL to your appointment reminder text message
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
If possible please try to telephone reception before 10:00 if you require a home visit.
A doctor will phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.
House visits are only available for patients who are housebound because of illness or disability.
Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the surgery.